JWFY.co FAQ

We offer multiple shipping options to meet your needs:

* Standard Shipping (5-7 business days): Free for all orders

* Express Shipping (2-3 business days): $15.99

* Overnight Shipping (1 business day): $25.99

* International Shipping: 7-14 business days, rates calculated at checkout

All orders are processed within 1-2 business days. You'll receive a tracking number via email once your order ships. Orders placed before 2 PM EST ship the same day.

Quality and authenticity are our top priorities:

* All precious metals are stamped with purity marks

* Gemstones over 0.5 carats come with certificates from GIA, AGS

* We provide a Certificate of Authenticity with every purchase

* All jewelry undergoes rigorous quality inspection before shipping

* We offer a 30-day money-back guarantee if authenticity is questioned

Our jewelry is sourced from certified suppliers and crafted by experienced artisans using traditional and modern techniques.

We want you to love your jewelry purchase:

* 14-Day Return Window: Items can be returned within 14 days of delivery

* Returns: We provide prepaid return labels for US customers

* Original Condition: Items must be unworn, undamaged, and in original packaging

* Exchanges: Free size exchanges within 14 days

Refunds are processed within 3-5 business days after we receive your return. Store credit is available for faster processing.

We accept all major payment methods with bank-level security:

Credit Cards: Visa, MasterCard, American Express, Discover

Digital Wallets: PayPal, Apple Pay, Google Pay, Shop Pay

Wire Transfers: Available for high-value purchases over $5,000

All transactions are secured with 256-bit SSL encryption. We're PCI DSS compliant and never store your payment information. Your financial data is protected by industry-leading security measures.

Proper care ensures your jewelry's lasting beauty:

* Storage: Keep pieces separate in soft pouches or lined jewelry boxes

* Cleaning: Use mild soap and warm water; avoid harsh chemicals

* Gold Jewelry: Clean with soft brush and jewelry cleaner monthly

* Silver Jewelry: Use silver polish cloth to prevent tarnishing

* Gemstones: Avoid ultrasonic cleaners for emeralds, opals, and pearls

* Daily Wear: Remove before swimming, exercising, or household cleaning

We include care instructions with every purchase.

Our dedicated customer service team is here to help:

* Phone: +1 (341) 218-2212) - Mon-Fri 9 AM-7 PM EST

* Email: [email protected] - Response within 4 hours during business days

* Live Chat: Available on our website during business hours

* Text Support: SMS assistance for order updates and quick questions

Our team includes certified gemologists and jewelry experts.

Stay informed about your order every step of the way:

Order Confirmation: Immediate email confirmation with order details

Tracking Information: Sent via email when your order ships

Modifications: Contact us within 2 hours to change shipping address or items

Cancellations: Possible before order ships (usually within 4 hours)

For rush orders or special circumstances, our team can provide expedited processing and real-time updates.

We maintain the highest standards for precious materials:

Gold: All gold jewelry is tested and hallmarked (10K, 14K, 18K, or 22K)

Diamonds: GIA, AGS, or EGL certified for stones 0.30ct and above

Colored Stones: Certificates from recognized labs (GIA, AGL, Gübelin)

We provide detailed specifications and certifications with every purchase, backed by our authenticity guarantee.

Sign up for our newsletter to receive a 3% discount on your first order and stay updated on special promotions.

Newsletter Savings: Exclusive offers and early access to sales

Birthday Discounts: Special offers during your birthday month

Seasonal Sales: Up to 40% off during major holidays

VIP Membership: Free shipping, priority service, and exclusive pieces

Your privacy and security are our highest priorities:

* SSL Encryption: 256-bit security for all data transmission

* PCI Compliance: Meeting all payment card industry standards

* Data Protection: Information encrypted and stored securely

* Privacy Policy: Transparent about data collection and usage

* No Data Selling: We never sell or share personal information

* Secure Payments: Tokenized payment processing

We undergo regular security audits and comply with all applicable privacy laws including CCPA and GDPR for international customers.

We work hard to maintain inventory but popular pieces may sell out:

Back-in-Stock Notifications: Sign up to be notified when items return

Restock Timeline: Most items return within 1-2 weeks

Similar Alternative

Pre-Orders: Reserve upcoming collections before they arrive

Seasonal Items: Holiday and limited collections may not restock

Contact our team for specific restock information or to discuss custom alternatives for discontinued items.

Contact JWFY.CO Customer Service:

📞 Phone: +1 (341) 218-2212

✉️ Email: [email protected]

💬 Live Chat: Available on our website

📱 Text: Available for order updates and quick questions

Our team is ready to assist you Monday through Saturday, 9 AM to 7 PM EST.