Terms and Conditions JWFY.co
Effective Date: 06.07.2021
Last Updated: 09.06.2025
JWFY.CO ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website www.jwfy.co and make purchases from our online jewelry store. This policy applies to all users of our services in the United States.
1. Information We Collect
1.1 Personal Information You Provide
When you interact with our jewelry store, we may collect the following personal information:
Account Information: Name, email address, phone number, date of birth, and password when you create an account.
Purchase Information: Billing and shipping addresses, payment card information, purchase history, and transaction details.
Communication Data: Information you provide when contacting customer service, including chat logs, emails, and phone call records.
Reviews and Feedback: Product reviews, ratings, photos, and testimonials you submit.
Marketing Preferences: Subscription preferences for newsletters, promotional emails, and marketing communications.
1.2 Information Automatically Collected
We automatically collect certain information when you visit our website:
Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
Website Usage Data: Pages viewed, time spent on pages, click-through rates, search queries, and navigation patterns.
Location Information: General geographic location based on IP address
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
1.3 Information from Third Parties
We may receive information about you from:
Social media platforms when you interact with our social media pages or use social login features.
Payment processors and fraud prevention services.
Marketing partners and advertising networks.
Data analytics providers.
Public databases and other legally available sources.
2. How We Use Your Information
We use your personal information for the following purposes:
2.1 Order Processing and Fulfillment
Processing and fulfilling your jewelry orders.
Managing payments and billing.
Arranging shipping and delivery.
Handling returns, exchanges, and refunds.
2.2 Customer Service and Support
Responding to your inquiries and requests.
Providing technical support.
Resolving disputes and complaints.
Sending order confirmations and shipping notifications.
2.3 Marketing and Communications
Sending promotional emails about new jewelry collections, sales, and special offers.
Personalizing marketing messages based on your preferences and purchase history.
Conducting market research and customer satisfaction surveys.
Managing loyalty programs and rewards.
2.4 Website Improvement and Analytics
Analyzing website usage and customer behavior.
Improving our website functionality and user experience.
Developing new products and services.
Testing website features and performance.
2.5 Legal and Security Purposes
Preventing fraud and unauthorized access.
Complying with legal obligations and regulations.
Protecting our rights and interests.
Maintaining records for business and tax purposes.
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
3.1 Service Providers
We share information with trusted third-party service providers who assist us in operating our business:
Payment Processors: To process credit card transactions and handle payments.
Shipping Companies: To deliver your jewelry orders (UPS, FedEx, USPS, etc.)
Email Service Providers: To send marketing emails and order notifications.
Cloud Storage Providers: To store and backup data securely.
Customer Service Platforms: To manage customer support interactions.
Analytics Providers: To analyze website performance and user behavior.
3.2 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the acquiring entity.
3.3 Legal Requirements
We may disclose your information when required by law or to:
Comply with legal processes, subpoenas, or court orders.
Respond to government requests or regulatory inquiries.
Protect our rights, property, or safety.
Prevent fraud or illegal activities.
Enforce our Terms of Service.
3.4 Consent
We may share your information with your explicit consent for specific purposes not covered in this policy.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
4.1 Technical Safeguards
SSL/TLS encryption for data transmission.
Secure payment processing systems.
Regular security audits and vulnerability assessments.
Access controls and authentication systems.
Data backup and recovery procedures.
4.2 Physical and Administrative Safeguards
Restricted access to personal information.
Employee training on privacy and security practices.
Confidentiality agreements with staff and contractors.
Regular review and update of security policies.
While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your personal information.
4. Data Security
4.1 Technical Safeguards
You have the following rights regarding your personal information:
Access: Request information about what personal data we have about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information (subject to certain limitations).
Opt-out: Unsubscribe from marketing communications at any time.
Data Portability: Request a copy of your data in a portable format.
5.2 California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
Right to Know: Request detailed information about how we collect, use, and share your personal information.
Right to Delete: Request deletion of your personal information.
Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
Right to Non-Discrimination: Not receive discriminatory treatment for exercising your privacy rights
5.3 How to Exercise Your Rights
To exercise your privacy rights, you can:
Email us at [email protected]
Call us at +1 (341) 218-2212
Use the privacy settings in your account dashboard.
Click the unsubscribe link in marketing emails.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
6. Cookies and Tracking Technologies
6.1 Types of Cookies We Use
Essential Cookies: Necessary for website functionality, shopping cart, and checkout process.
Performance Cookies: Help us understand how visitors use our website.
Functional Cookies: Remember your preferences and personalize your experience.
Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.
6.2 Third-Party Cookies
We may use third-party cookies from:
Google Analytics for website analytics.
Facebook Pixel for advertising.
Payment processors for transaction security.
Customer service chat tools.
6.3 Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality and your shopping experience.
7. Third-Party Services
Our website may contain links to third-party websites and integrate with third-party services:
7.1 Third-Party Links
We are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before providing any information.
7.2 Social Media Integration
Our website may include social media features that allow you to share content or connect your social media accounts. These features are governed by the privacy policies of the respective social media companies.
7.3 Payment Processors
We use secure third-party payment processors to handle credit card transactions. These processors have their own privacy policies and security measures.
8. International Data Transfers
Your information may be transferred to and processed in countries other than the United States. We ensure that such transfers comply with applicable privacy laws and implement appropriate safeguards to protect your information.
9. Data Retention
We retain your personal information for as long as necessary to:
Fulfill the purposes outlined in this Privacy Policy.
Comply with legal obligations and resolve disputes.
Maintain business records and transaction history.
Provide ongoing customer service and support.
Specific retention periods:
Account Information: Retained while your account is active and for 2 years after closure.
Transaction Records: Retained for 10 years for tax and legal compliance.
Marketing Communications: Retained until you unsubscribe.
Website Analytics: Aggregated data retained indefinitely; individual data deleted after 26 months.
10. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
Posting the updated policy on our website.
Comply with legal obligations and resolve disputes.
Sending an email notification to registered users.
Displaying a prominent notice on our homepage.
The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Your continued use of our services after any changes constitutes acceptance of the updated policy.
12. Contact Information
JWFY.CO
Email: [email protected]
Phone: +1 (341) 218-2212
Business Hours: Monday to Sunday 09:00 - 19:00
Live Chat
13. Additional Information
13.1 Categories of Personal Information Collected
In the past 12 months, we have collected the following categories of personal information:
Identifiers (name, email, address, phone number)
Commercial information (purchase history, preferences)
Financial information (payment card details)
Internet activity (website usage, search history)
Geolocation data (general location based on IP address)
Audio, electronic, or visual information (customer service calls, product photos)
13.2 Sources of Personal Information
Directly from you when you make purchases or create accounts.
Automatically through website interactions.
From third-party service providers.
From social media platforms.
13.3 Business Purposes for Collection
Order processing and fulfillment.
Customer service and support.
Marketing and advertising.
Website analytics and improvement.
Fraud prevention and security.
Legal compliance.
We do not sell personal information and have not sold personal information in the past 12 months.
14. Jewelry-Specific Privacy Considerations
14.1 Jewelry Care and Warranty
We maintain records of your jewelry purchases to provide:
Warranty and repair services.
Authentication certificates.
Care and maintenance reminders.
Insurance valuation assistance.
14.2 High-Value Purchase Protection
For expensive jewelry purchases, we may implement additional verification measures to prevent fraud and ensure secure delivery, which may involve collecting additional identification or delivery confirmation requirements.
This Privacy Policy is effective as of the date listed above and applies to all information collected by JWFY.CO. By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
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